our policies

welcome

Congratulations on enrolling your child in our unique Acro Kids program. We sincerely hope your child will greatly enjoy their participation in our program, and will gain increased physical skills and abilities, as well as increased confidence.

 

what is Acro Kids?

​Acrobatics is an extraordinary physical art-form which dates back many thousands of years in different forms and different cultures. Although usually associated with circus performance, acrobatics forms the foundation of many performing and martial arts as well as sports due to its emphasis on balance, agility, motor-coordination, poise and control. General acrobatic activities include floor tumbling, mini trampoline, acro balance, handstands, cartwheels and somersaults. More advanced skills include gymnastics, flexibility, strength and control training.

​

our programs help children to:

• Enhance balance, co-ordination and agility

• Develop posture and confident body movement, including the ability to land safely

• Challenge the mind and body to reach new goals

• Build fitness, strength and flexibility

• Further develop their confidence, including self-belief, self-discipline, empathy, courage, leadership and resilience

 

our philosophy

​Acro Kids is a fun, energetic, non-competitive, recreational gymnastics program which aims to develop children’s acrobatic skills, fitness, co-ordination, stability and confidence.

Research demonstrates that physical activity and sports enhance children’s cognitive functioning memory, concentration, behaviour and academic achievement. However, many physical and sporting activities are highly competitive and teach children that unless they are very good at a particular sport or achieve certain levels they are either excluded from teams or encouraged to try something else.

Acro Kids is child centric in that we focus on the individual child and support them to develop and build their acrobatics skills at whatever level they are at, regardless of age or fitness.

Our programs are holistic in that they combine physical activities with building confident kids, in key areas such as self-belief, courage, resilience, self-discipline, leadership and empathy. These components are built into our programs in the way we interact and teach, enhancing the child’s experience and engendering traits that will help them grow into confident adults combined with a love of physical exercise.

​

our values

• We treat our clients (children and their parents) with care and respect

• We role-model the confident characteristics we are engendering in the children (self- belief, self-discipline, courage, empathy, leadership and resilience)

• We provide a safe and supportive environment for children to develop their physical skills in a fun and enjoyable way

• We are professional in our approach, committed to our own continued professional development combined with a positive and engaging attitude

 

class levels (beginner-intermediate-advanced)

​While it is helpful for children to feel comfortable by being in a class with children of a similar age, our classes operate on the level of skill and children are assessed and placed in a class matching their level of skill. We regularly assess children throughout the term and move them up to the next level when they are ready. We encourage children to develop their skills at their own pace without comparing themselves or their progress to others.

 

discipline policy

In order to create a safe and positive environment for all children it is important that children respect others and respond to the instructions given by their coaches. New students are shown how to use the equipment safely as well as how to complete the physical exercises. If children are being disruptive or aggressive to others they will be given a warning to change their behaviour. However, if it continues they will be asked to sit out for a few minutes, and then re-join the class if they agree to change their behaviours. If the child continues with the disruptive behaviour, their parent or carer will be contacted to collect them.

Dealing with Injuries – see Injury Protocol

​

termination of enrolment

When reasonable efforts have not been able to resolve difficult situations, and it will likely be in the best interest of the child, and other students, Acro Kids reserves the right to cancel a child’s enrolment in the program. While this decision will not be taken lightly it would likely be in the following circumstances:

• Continued disruptive, dangerous or aggressive behaviour by students or their parents

• Breach of our terms and conditions

• Failure to pay fees within a reasonable timeframe (generally no later than the 2nd class of the term)

Any fees paid or payable will not be refunded.

 

communication

​All important information is sent to you via email so please ensure that your email details are up to date. We also will post important notifications on our Customer Portal, you can sign up to our Customer Portal here

 

fees –

see our program pages for fees

• All fees must be paid in advance or via a monthly direct debit. Upfront payment options are online credit card payment (surcharges apply), eftpos or cash. Children will not be permitted to attend classes if fees haven’t been paid either up front or direct debit option has been activated.

• All fees are inclusive of GST. A receipt will be issued to you when you complete your enrolment via our customer portal. Tax invoices are available on request.

• Direct debit surcharges may apply.

• If your child is going to be away for extended periods of time (i.e. 4 weeks or more within one term) discounted fees may be requested in advance. These arrangements must be made prior to the commencement of term and discounts will be at the discretion of Acro Kids. Discounts will not be available for those classes with waiting lists in place.

• Family discounts are applicable see programs

​

make up classes

​We regret that we cannot offer refunds or credits for classes missed during the term. Each child is entitled to do a maximum of 2 make-up classes within the same term when they are unable to attend their scheduled class for an unavoidable reason such as illness. A minimum of 2 hours notice of your child’s absence is required to be eligible for a make up class. Absences and make up classes must be recorded and requested via the customer portal. Please note: there are no credit, refunds or make up classes available for missed Baby Acro classes.

 

 

refunds/ cancellations

• If you wish to cancel your child’s enrolment in our Acro Kids program you must do so prior to the commencement of Term. Any paid sessions will be refunded minus the annual membership fee which is non-refundable.

• If you wish to cancel your child’s enrolment after the start of Term, a minimum of two weeks notice is required. Any remaining paid sessions after the two week period will be refunded minus the annual membership fee which is non-refundable.

 

dropping off and collecting your child

• It is expected that children are punctual to class.

• For the safety of our children please drive slowly! There are many young children coming in and out of the building.

• Whilst all reasonable care is taken, to the extent permitted by law Acro Kids is not liable for children outside of scheduled classes or the immediate premises. All parents/carers must drop off and pick up their child at the door. Children are not permitted to wait outside the building for their parent/carer.

• Do not double park in the middle of the driveway to collect your child. This obstructs other people needing to park and turn their cars around.

​​The safety of our students, children and staff is of paramount importance, and we respectfully ask you to adhere to these policies and communicate to any other parties who may be dropping off or collecting your child.

​

parent viewing policy/open days​

Any children either attending a trial class, with special needs or separation anxiety are welcome to have a parent or carer in the class room to help them settle into the class environment. Once children are settled parents/carers are welcome to sit in the waiting area or alternatively leave and pick up at the end of class. During the middle and end of each term we have open classes for parents to come into the class room to watch the class and even join in the fun!

​

social media and image policy

Acro Kids reserves the right to use images taken from classes, and other activities solely as part of our marketing and promotion activities. Parents consent to and waive all rights to the use of these images for these purposes.

While parents may take photos or film their children at open classes, they need to be respectful of how these images are used if other children are in them. Acro Kids takes no responsibility or liability for how these images may be used.

 

 

 

heat policy

For our Braeside heat policy – see Acro Kids Heat Policy Braeside

For our Mornington heat policy – see Acro Kids Heat Policy Mornington