our policies

welcome

Congratulations on enrolling your child in our unique Acro Kids program. We hope that your child will greatly enjoy their participation in our program, and will gain increased physical skills and abilities, as well as increased confidence.

what is acro?

Acrobatics or acro is an extraordinary physical art-form which dates back many thousands of years in different forms and different cultures. Although usually associated with circus performance, acrobatics forms the foundation of many performing and martial arts as well as sports due to its emphasis on balance, agility, motor-coordination, strength and control. General acrobatic activities include floor tumbling, mini trampoline, acro balance, handstands, cartwheels and forward rolls. More advanced skills include aerials, walkovers and partner work.

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what is parkour?

Parkour is an athletic training discipline or sport in which participants interact with their environment by moving though it efficiently or creatively, often while performing feats of acrobatics. With roots in military obstacle course training and martial arts, parkour includes flipping, running, climbing, swinging, vaulting, jumping, plyometrics, rolling and — whatever is suitable for a given situation. Parkour can really be done anywhere as it involves seeing one’s environment in a new way, and envisioning the potential for navigating it by movement around, across, through, over and under its structures and obstacles.

our programs help children to:

• Enhance balance, co-ordination and agility

• Develop posture and confident body movement, including the ability to land safely

• Challenge the mind and body to reach new goals

• Build fitness, strength and flexibility

• Further develop their confidence, including self-belief, self-discipline, empathy, courage, leadership and resilience

our philosophy

Acro Kids is a fun, energetic, non-competitive, recreational gymnastics and parkour program which aims to develop children’s physical skills, fitness, co-ordination, stability and confidence.

Research demonstrates that physical activity and sports enhance children’s cognitive functioning memory, concentration, behaviour and academic achievement. However, many physical and sporting activities are highly competitive and teach children that unless they are very good at a particular sport or achieve certain levels they are either excluded from teams or encouraged to try something else.

Acro Kids is child centric in that we focus on the individual child and support them to develop and build their acrobatics skills at whatever level they are at, regardless of age or fitness.

Our programs are holistic in that they combine physical activities with building confident kids, in key areas such as self-belief, courage, resilience, self-discipline, leadership and empathy. These components are built into our programs in the way we interact and teach, enhancing the child’s experience and engendering traits that will help them grow into confident adults combined with a love of physical exercise.

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our values

• We treat our clients (children and their parents) with care and respect

• We role-model the confident characteristics we are engendering in the children (self- belief, self-discipline, courage, empathy, leadership and resilience)

• We provide a safe and supportive environment for children to develop their physical skills in a fun and enjoyable way

• We are professional in our approach, committed to our own continued professional development combined with a positive and engaging attitude

class levels (beginner-intermediate-advanced)

While it is helpful for children to feel comfortable by being in a class with children of a similar age, our classes operate on the level of skill and children are assessed and placed in a class matching their level of skill. We regularly assess children throughout the term and move them up to the next level when they are ready. We encourage children to develop their skills at their own pace without comparing themselves or their progress to others.

discipline policy

In order to create a safe and positive environment for all children it is important that children respect others and respond to the instructions given by their coaches. New students are shown how to use the equipment safely as well as how to complete the physical exercises. If children are being disruptive or aggressive to others they will be given a warning to change their behaviour. However, if it continues they will be asked to sit out for a few minutes, and then re-join the class if they agree to change their behaviours. If the child continues with the disruptive behaviour, their parent or carer will be contacted to collect them.

Dealing with Injuries – see Injury Protocol

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termination of enrolment

When reasonable efforts have not been able to resolve difficult situations, and it will likely be in the best interest of the child, and other students, Acro Kids reserves the right to cancel a child’s enrolment in the program. While this decision will not be taken lightly it would likely be in the following circumstances:

• Continued disruptive, dangerous or aggressive behaviour by students or their parents

• Breach of our terms and conditions

• Failure to pay fees within a reasonable timeframe (generally no later than the 2nd class of the term)

Any fees paid or payable will not be refunded.

communication

All important information is sent to you via email so please ensure that your email details are up to date in the Customer Portal and that you check your junk folder in case our emails are ending up there. We will post important notifications on our Customer Portal and Acro Kids App. Below are the links to our Customer Portal which you can access either via web browser or you can download the Acro Kids app (apple and google play).

Mornington web browser portal link – https://portal.iclasspro.com/acrokids/login

Braeside web browser portal link – https://portal.iclasspro.com/acrokids2/login

To download the app, click the link below and use organisation code: acrokids for Mornington or acrokids2 for Braeside

fees

see our individual program pages for fees

• All fees must be paid in advance or via a monthly direct debit. Upfront payment options are online credit card payment (surcharges apply), eftpos or cash. Children will not be permitted to attend classes if fees haven’t been paid either up front or direct debit option has been activated.
• All fees are inclusive of GST. A receipt will be issued to you when you complete your enrolment via our customer portal. Tax invoices are available on request.
• Direct debit surcharges may apply.
• Sibling and second class discounts are applicable see programs
• An annual registration fee is payable per child and valid for 12 months. This covers insurance.

make up classes

​We regret that we cannot offer refunds or credits for classes missed during the term. Each child may be eligible for up to 2 make-up classes within the same term when they are unable to attend their scheduled class for an unavoidable reason such as illness. A minimum of 2 hours notice of your child’s absence is required to be eligible for a make up token. Absences and make up tokens must be recorded and booked in via our customer portal or app. Unused make up tokens expire at the end of each term. Make up classes are subject to availability.

refunds/ cancellations

• By enrolling in our classes, you are committing to a service contract for a complete term. We offer a FREE TRIAL to ensure that our customers are satisfied with our program prior to enrolling.
• If you wish to cancel your child’s enrolment in our Acro Kids term program you must do so prior to the commencement of Term. Any paid sessions may be credited or refunded minus a $30 administration fee and the annual registration fee which is non-refundable.
• If you wish to cancel your child’s enrolment after the start of Term, a minimum of two weeks notice is required. Any remaining paid sessions after the two week notice period will be credited to your account minus the annual membership fee which is non-refundable, any credit must be used within 12 months of the cancellation date. Refunds are not available once the Term has commenced.
• All enrolment cancellations must be requested in writing via email to admin@acrokids.com.au

dropping off and collecting your child

• It is expected that children are punctual to class.

• Whilst all reasonable care is taken, to the extent permitted by law Acro Kids is not liable for children outside of scheduled classes or the immediate premises. All parents/carers must drop off and pick up their child at the door. Children are not permitted to wait outside the building for their parent/carer.

• For the safety of all children please drive slowly! There are many young children coming in and out of the building.

• Do not double park in the middle of the driveway to collect your child. This obstructs other people needing to park and turn their cars around.​

The safety of our students, children and staff is of paramount importance, and we respectfully ask you to adhere to these policies and communicate to any other parties who may be dropping off or collecting your child.

class viewing policy/open days​

With the exception of our adult assisted classes, our classes are designed to be drop off and pick up. This helps both children and coaches to focus together on their skills and program for the week, it also helps to minimise distraction and maintain a calmer class environment. During trial classes we encourage parents to sit in and watch the class to ensure their child is comfortable in the new environment. If your child particularly needs 1-on-1 support, please contact us to discuss your child’s needs prior to enrolling in our program. Parents/carers are welcome to sit in the waiting area or alternatively leave and pick up at the end of class. Each term there will be an opportunity for parents/carers to come into the class room to watch their children demonstrate the skills they have learnt and adults can even join in the fun!

Siblings or other children/babies not enrolled in the class are not permitted at any time to be on the gym floor or equipment.

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photography policy

With the exception of private party bookings, the only photos or videos permitted to be taken in our classes are on Acro Kids devices by our staff. NO photos or videos are permitted to be taken by parents, caregivers or our staff on personal devices. This is to ensure the safety and privacy of all children and families and is supportive of our collective commitment to Child Safety.

social media and image policy

When you enrol your child in our program you will have the option to accept or decline our social media and image policy.

If you accept, Acro Kids reserves the right to use images taken from classes, and other activities solely as part of our marketing and promotion activities. Parents consent to and waive all rights to the use of these images for these purposes.

heat policy

Acro Kids heat policy is in place to ensure the safety of our students, coaches and families by making sure that we identify extreme heat situations and take the appropriate safety precautions. Please note that we do have air conditioning in both our Mornington and Braeside venues so this does make the temperature inside the venue much more manageable.

Where the temperature exceeds 30 degrees, rest and hydration breaks will be increased in frequency.

• Drink bottles will be in the gym and available to students at all times
• Where necessary extra breaks will be taken
• Lesson plans will be modified to exclude overly strenuous activities
• If a student appears to be suffering from the heat, their coach will ensure that the student rests. Ice packs, cold cloths, spray bottles can also be used to provide relief from heat.